Frequently Asked Questions
Here are answers to some of the questions you might have.
What food do you provide?
We serve wet and dry food, whatever you feed at home to make sure that your cat's normal diet is not upset. We feed two main meals per day and in addition to this there will be some dry food left down at all times to nibble at if required.
What about prescription diets or medication?
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Any prescription diets are to be provided by the owner.
Should your cat be receiving any medication whilst in our care we will be happy to administer this at no additional charge.
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How much interaction will my cat recieve?
Time is spent while feeding and cleaning twice a day with all boarders to make sure they are happy and comfortable. Playtime takes place each day with time for grooming.
If you want to bring your cat’s own brush/comb you are very welcome.
How much do you charge?
Prices include insurance, 24-hour security, vet on call and food. The daily rate applies for each full or part day your cat is staying with us.
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A single cat has a daily rate of £15.
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Two cats sharing have a daily rate of £24.
How can I pay?
Payment is by BACS transfer or cash on arrival and check in of your cat.
Sorry, we are not currently able to accept debit/credit or contactless payments.
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We will ask for a £20 deposit when you book. This is fully refundable if you cancel your booking 14 days before the start date. This is to help reduce no-shows and allow us to re-book the unit.
What are your opening hours?
Our opening hours are:
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Weekdays
9am - 12pm
4pm - 6pm
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Saturday and Sunday
9am - 12pm
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Closed:
24/25/26 December
1st January
Easter Sunday
Bank Holidays
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Visitors are accepted by appointment only!
Do you have an on-call vet?
There is a 24 hours vet on call. We are pleased to have Henley House Vets in Uckfield as our veterinary consultants.
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We are also happy to use our clients own vet if preferred and appropriate.
What if I need to cancel or I don't get back to pick up my cat when expected?
All reservations require a £20 deposit to secure the booking.
Cancellations to be advised 14 days prior to the booking start date.
Dates booked must be paid for even if you arrive back early from your holiday, so please make sure of your dates.
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Does my cat need any vaccinations before I can board them at the cattery?
All cats must be full vaccinated for feline panleukopenia, feline parvovirus (feline enteritus), feline herpesvirus and feline calicivirus.
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Vaccinations and boosters must be complete at least two week prior to the cats arrival to protect all our guests.
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The vaccination book is retained by the cattery at the time of check-in and returned to the client at check-out.
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Homeopathic vaccinations are not acceptable.
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MAKE SURE YOU CHECK THIS BEFORE YOU BOOK!
No un-neutered males over six months of age accepted.
